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        Genuine Contact Program: How does a COSO Develop?

Readiness:
Any time is the right time to evolve from an Open Space Organization to a Conscious Open Space Organization. Your changing activities however, must always start with an Open Space Technology meeting to provide you with a window into its vitality and core strengths. This initial Open Space Technology meeting provides the readiness and participant support that is needed so that all of the change activities that emerge are firmly anchored in the shared experience and shared knowledge developed from the initial Open Space Technology meeting.

Length of time:
Initial development as a COSO, no matter what your starting point, takes about a year. There is no "final destination" and we do not promise one. A life-nurturing rather than life-depleting way of operating emerges, but the evolution and growth are worked on an ongoing basis for the duration of the life of the organization, if that is what the organization chooses. Life-depleting environments are those where the employees experience high stress as a result of unhappiness with their work. The high stress results in stress related illness. A life-depleting work environment is one in which the employees cannot find meaning in their work, where there is no real opportunity for their input in improving their daily tasks or meeting performance challenges. A life-nurturing work environment is one in which the employee knows what cannot be changed and knows where the scope is for individual input for change/improvement in both daily tasks and performance challenges. Put another way, a life-nurturing environment allows the employee to be the full person with the full potential that he or she was hired for.

The first year requires the greatest investment of time, especially of the senior leaders and management team, as the organization breaks free of old life-depleting patterns, behaviors, perceptions, and attitudes. A common life-depleting pattern is one in which the employees are managed by an attempt to control them and their activities. This results in behaviors such as energy spent on complaining rather than on solutions, on avoidance of responsibility rather than on working with responsibility. The perceptions and attitudes in a life-depleting situation are generally of a "victim" or disempowered nature. Breaking free of this and creating a climate where people don't fall back into these patterns, behaviors, perceptions and attitudes is the difficult part of the work, but with perseverance it can be done.

The usual work of the organization continues through this development phase but the way that this gets done will change. Providing staff time for skill development will need to be allowed for. The amount of time cannot be predetermined because every situation is different. For most of the staff, much of the development work can take place within your current times set aside for meetings.

The activities in subsequent years are part of the new life-nurturing way of organizational life and do not require additional time or resources. In fact, the new way of working is much more effective and efficient, saving time and resources.

Steeply hierarchical or flatter organizational structure:
Every organization is alive, is organic and is unique. It does not matter if it is steeply hierarchical or flatter in its organizational structure. Some organizations require a steeply hierarchical structure to get their work done effectively, such as Police Departments. Others get their work done more effectively with flatter structures, such as Advertising Agencies. The amount of space that can be opened for potential to be worked with in each organization will differ. No matter how steeply hierarchical the organization i.e.: the military, there is always space that can be opened. To the extent that, what can be opened is opened, the organization has developed as a Conscious Open Space Organization.

Who leads the change?
The change must be led from within, by the CEO and senior leadership team. Senior leadership must be committed to the new way of operating. Depending on how the organization is structured and how responsibility for functions has been established, the Human Resources and/or Organizational Development leaders may, with a mandate from their CEO, be involved first, to assist and teach the senior leadership team as well as the rest of the participants.

The external consultant:
The senior leadership in the organization can lead the changes necessary for the development as a Conscious Open Space Organization without external consulting assistance. This is possible after the initial Open Space Technology meeting. If the senior leadership team chooses to lead the changes without external consultant assistance, it is advisable to hire the consultant for 2 days following the Open Space Technology meeting to assist in developing the list of key ingredients that must be attended to. It is also advisable for representatives from the senior leadership team or designates (human resource or organizational development specialists) to attend the Organizational Health and Balance series of workshops for skill and capacity development, and to become authorized to lead these workshops within the organization. This series of workshops provides a very positive and effective framework for conversations within the organization as well as the skills and tools to assist in the development of and ongoing work as a Conscious Open Space Organization. The processes, tools, and skills are simple and easy to use and are duplicable within the organization. The Organizational Health and Balance series of workshops that feature the Genuine Contact™ program are available in different locations in the world and are also available to be brought "in-house" for your team to do the learning as a team.

There are advantages to engaging an external consultant/mentor to assist in the development as a Conscious Open Space Organization. The external consultant has a mentoring job, to assist the internal change leaders in their own mastery of the process. And, as an objective outsider with experience and effective skills, the external consultant can assist the organization to uncover its truth in a way that the internal change leader cannot do.

Total consultant/mentor time during year one is about 40 days including mentoring and skill development through workshop leadership. The consultant/mentor involvement is kept to a minimum. The focus of the external consultant's work is on building the skills and capacity "in-house" for internal leadership and for all who are involved in the organization to navigate with change and to work with the true nature of the organization. Its this true nature that it is alive, organic and unique, filled with great untapped potential and possibilities. The organization and its leadership can have ongoing benefit from maintaining a mentoring relationship with the consultant, involving one to a few days a year, but again, this is optional and as needed.

 

 

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